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Customer Support

MusicHole Support & FAQs

We are here to help you get the most out of your musical discoveries.

Need direct assistance?

If you encounter a bug, have a feature suggestion, or need help with your account, reach out directly to our team:

Email: support@siteupgradepro.com

We typically respond within 24–48 business hours.

Frequently Asked Questions

1. How does MusicHole find blindspot artists?

MusicHole analyzes the soundscapes, sub-genres, eras, and scene connections of your chosen "anchor artist." Instead of suggesting mainstream popular acts that everyone already knows, our algorithm identifies high-quality underground and obscure artists that share deep sonic qualities with your favorite bands.

2. What does the Obscurity Score mean?

The Obscurity Score ranges from 0 to 100%. A higher score indicates an artist with a deeper underground profile—meaning they have exceptional music but fly under the radar of major commercial charts and streaming algorithms.

3. How does playback work?

MusicHole links directly to your installed music apps (such as YouTube Music or Spotify). Tapping the play icon opens the artist, album, or track directly inside your preferred music service for seamless, full-fidelity listening.

4. What is the "Crate"?

The Crate is your personal virtual record box. Whenever you encounter a blindspot discovery that catches your interest, tap "+ Crate" to save them for later, organize them by genre, or sync them to your cloud profile.

5. How do I delete my data or account?

You can delete your local cache directly inside the app, or send an email to support@siteupgradepro.com to request full removal of your cloud data and account.

Report an Issue or Suggest an Artist

Have an obscure band or scene that should be in our knowledge base? Send us an email with the band name and country of origin!

© 2026 MusicHole by Balazs Kiss (SiteUpgradePro). All rights reserved.